Jacka Lawyers collects only personal information relevant to assisting with the client’s problem or improving Jacka Lawyers service delivery to the community. We aim to protect the privacy and confidentiality of personal information received on this website regarding clients, registered website users and our staff. Our website does not collect or record personal information, other than information you voluntarily supply. We only collect information that is necessary for Jacka Lawyers to fulfil its responsibilities under the Legal Profession Act 2004 and for the furtherance of your interests.

Jacka Lawyers may disclose personal information to other organisations where it is authorised to or obliged to do so by law. This privacy policy does not apply to linked websites.

1. Collection of Personal Information

1.1 The information collected by Jacka Lawyers from you assists us in personalising and improving the online experience for clients throughout our engagement. Such information is utilised primarily to ensure that documents and advice are provided to you the client. Such information includes:

(1) Name and address for document assembly and delivery purposes;

(2) Phone numbers;

(3) Email addresses;

(4) Communication and service preferences;

(5) Information regarding promotions and other services of Jacka Lawyers; and

(6) Information pertaining to registration or online components.

1.2 Information regarding your use of the Jacka Lawyers website may also be obtained through the use of ‘cookies’. This is solely to aid and improve your experience of using the site but does not provide the facility to store any personal information.

1.3 Jacka Lawyers will not collect sensitive information without your consent, unless it is necessary for such information to be collected for the improvement of our service or the protection of your interests.

2. Use of Personal Information

2.1 The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:

(1) To assist in the development of information technology, systems maintenance and development;

(2) To investigate and resolve complaints concerning the provision of services by us or others associated with us;

(3) Marketing directly to you at your option in accordance with the privacy legislation;

(4) Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas;

(5) Disclosure of your personal information in a manner authorised or required by law;

(6) For any unrelated secondary purpose to which you consent;

(7) In pursuance of the protection and furtherance of your interests in the course our engagement with you; and (8) For compliance with any legislative and regulatory provisions.

2.2 Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

3. Disclosure of Personal Information

Jacka Lawyers may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:

(1) Jacka Lawyers may disclose personal information to related or unrelated third parties if consent has been obtained from you.

(2) Jacka Lawyers may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, disbursements incurred on your behalf in the course of conducting your file. This will be done when such disclosure is within your reasonable expectations or the scope authority as your lawyers.

(3) Jacka Lawyers will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act, and in accordance with the Jacka Lawyers Privacy Policy.

(4) Jacka Lawyers may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.

(5) Jacka Lawyers may disclose personal information to avoid an imminent threat to a person’s life or to public safety.

(6) If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Jacka Lawyers will not disclose your personal information, unless for the reasons outlined above.

(7) Jacka Lawyers does not sell or share its client lists on a commercial basis with third parties. However, in the event a referral to another service was appropriate or sought by you, it would be done only if your appropriate consent was obtained in writing.

4. Security and Quality of your Personal Information

Jacka Lawyers will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date. To do so, Jacka Lawyers shall do the following:

(1) Jacka Lawyers will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved.

(2) Jacka Lawyers requires its employees and contractors to perform their duties in a manner that is consistent with our legal and ethical responsibilities in relation to privacy and with this Privacy Policy.

(3) Jacka Lawyers will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access.

(4) Jacka Lawyers will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.

5. Access of Personal Information

Jacka Lawyers shall take reasonable steps to limit access to personal information by doing the following:

(1) Jacka Lawyers will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act. (2) Jacka Lawyers will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should contact Jacka Lawyers directly.

6. Are your personal account details safe when being transmitted?

6.1 Client data is stored in a database that is protected by server based password restricted protocols.

6.2 Jacka Lawyers endeavours to protect your personal information during its transmission. Client account information provided through this site is held in a secure server environment behind Jacka Lawyers’ firewalls.

6.3 All credit card details and personal information is transmitted using a 128 Bit Secure Server Software (SSL), the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Jacka Lawyers uses secure payments system to process credit card payments via the EFTPOS system.

6.4 Jacka Lawyers does not keep credit card, banking or other payment facility details.

6.5 Jacka Lawyers advises that all secure pages are clearly identified by the locked padlock and the domain name https://www.jackalawyers.com.au.

7. Are your personal account details stored safely?

Jacka Lawyers shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Jacka Lawyers only permits your details to be accessed by authorised personnel.

8. Amendments to this Privacy Policy

This Privacy Statement may change from time to time. These changes shall be highlighted in this area at the time of amendment.